Frequently Asked Questions

Have questions about who we are, what we do, who we do it for, and how we do it? Here’s our most frequently asked questions answered!
What Does Valley Relocation and Storage Do?

We are a commercial moving and storage company in California serving various areas in the state. We established a solid reputation by providing comprehensive moving and storage services to various commercial and residential customers.

With over 35 years of experience, we are well-positioned to provide a full range of moving and storage services, including planning, E-waste donations, and disposal.

What Industries Have You Worked In?

Valley Relocation has established a reputation by working with a diverse clientele. We offer our full range of moving and storage services to educational institutions, IT companies, commercial office, biotech, and other industries.

Do I Need to Pay Anything for an Estimate?

No, you don’t need to pay anything for a moving or storage estimate. Instead, our experts provide a free cost estimate to help you make a decision that suits your unique needs and requirements.

Is It Necessary to Schedule a Site Inspection?

While there’s no obligation to schedule a site survey, it’s absolutely the most effective way to get a fair and accurate estimate of our services and for you to learn more about how we operate. You can also schedule a virtual site survey.

What Kinds of Products Can You Ship?

As a CRST agent, we are experts in high-value product shopping. We can make LTL or FTL shipments of high value and touch, unpackaged, and require unique handling. In addition, our experts are well-versed in providing seamless moving and shipping services.

How Do You Go About Your Moving Process?

We don’t take the conventional route to provide moving or storage services. Instead, our experts will assess your moving needs by physically visiting your site or conducting a virtual survey. After gauging the scope of work, we will provide you with a free cost estimate that is pocket friendly.

After you accept our proposal, we will mutually agree on a moving date and assign our best packers and movers to do the job. On the day of the move, a professional driver will come to your place and help you.

What is the MAC Service?

Manufacturing facilities, commercial office space, biotech labs,  and industrial warehouses have been highly impressed with our MAC service. The acronym is short for Moves, Adds, and Changes. “Move” involves disconnecting all high-worth items in your business and packing them using premium methods to ensure their safety and security during the moving process.

“Add” focuses on adding value to your business process and maximizing output. The “Change” we perform is installation oriented. We identify areas of inefficiency or waste, such as old and obsolete equipment, and provide cost-effective solutions to ensure that your business is up-to-speed with industry norms and standards.

Are There Any Extra Fees I Need to Be Aware Of?

We believe in being transparent and upfront with our charges at Valley Relocation. There are no hidden fees and nasty surprises at the end of our job. We will provide a free cost estimate before we commence working to give you an accurate idea of how much it will cost. Our prices are market-competitive and affordable.

How Do You Pack Fragile or High-Value Items?

We are committed to providing you with the best services and go above and beyond to ensure that all your items are packaged and transported safely and securely. As mentioned, we are experts in moving high-value and fragile items. From bubble wrap, foam supports, to specialized crating and padding, our trained workers expertly pack such stuff, and our drivers ensure that these goods are transported safely.

How Does Your Storage Facility Work?

We have four storage locations in Concord, Benicia, Sacramento, and Milpitas, where you can store your commercial equipment. We offer a secure space where your supplier accepts all kinds of deliveries. In addition, our logistics hub has state-of-the-art machinery that will safely store away all your supplies.  We can also deliver out items from your storage when needed.

Do You Offer Maintenance and Repair Services?

Yes, we offer maintenance and repair services for businesses moving to a different space. In addition, our facility services include various options that can simplify your evacuation process.

We offer maintenance for the office space, help repair any evident damages, and even patch and paint faded and damaged walls. Moreover, we also ensure that the place is clean and all other waste is correctly disposed of.

What Separates You from Other Moving Companies?

Our unwavering commitment to providing quality services, combined with our experience and expertise in the moving industry, gives us a significant edge over our competitors. We always believe in going the distance for our clients through our trained staff and premium customer service.

What Is The Moving Timeline?

There is no set moving timeline because every job requires different expertise. We provide accurate cost and time estimates by considering the job’s complexities. We don’t make false promises and ensure that your move is completed within the timeline we provided initially, barring any unwanted incidents. We also take the safety and security of our client’s assets and workers very seriously.

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